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Hotel Policies

Deposit Policy

We accept bank deposits to the following account:

Business Name: PRESTADORA DE SERVICIOS CASTRO ENRIQUEZ SA DE CV
CLABE Account: 030240900009426366
Account Number: 0174499430201
Bank: BANCO DEL BAJÍO

Type of deposit required to guarantee your reservation:

( X ) One-night deposit

Cancellation Policy

Cancellations must be made at least 48 hours before the arrival date to avoid charges.

No-Show Policy

In case of a no-show, one night will be charged.

Extra Person Policy

A fee of $550 MXN will apply for a third person in the same room.

Children Policy

Children under 10 years old stay free when sharing the room with two adults.
Children 10 years and older will be charged as adults.

Pet Policy

We’re sorry, pets are not allowed.

Overbooking Policy

In the event that our Hotel cannot provide the lodging service contracted, our Hotel will find suitable alternatives to replace the contracted service, ensuring they are at least equal to or better than the original benefits.